What are your hours?
We are open from 10 A.M. to 6 P.M. Monday through Friday, and 10 A.M. to 5 P.M. on Saturday. We are closed on Sundays. Shop closings for holidays and special circumstances will be posted on our website and social media accounts. If you are ever unsure of our hours, please visit our website, Facebook page, Google page, or give us a call at 614-478-7777.
If Aventon or Velotric offer free accessories with a bike purchase, can I still get them if I buy it through you?
Almost all promotions Aventon and Velotric have, they honor through their dealers (and usually ship to customers whatever accessories might be offered). Every once in a while we cannot match the exact promotions, but will give alternative ones. This will always be clarified in-store at the time of purchase or layaway, and we strive to give our customers the best deal possible.
Do you schedule bicycle repairs or can you take walk-ins?
We can currently take walk-ins! When you bring in your bike, we can give you a free estimate on any work that the bike may need, answer any questions, and schedule the repair. If you’d like to schedule service, though, you can still do that by calling us at 614-478-7777!
Where are you located?
We have moved to a larger space from our Creekside location! Our new address is still in Gahanna, though, at 358 S Hamilton Road, Ste F, Gahanna, Ohio 43230.
How do you checkout online?
Although we do not currently have our website set up for online purchases, most products can be paid for over the phone and picked up in-store. Call us at 614-478-7777 to see if the product you’re interested in can be shipped. We would love to answer any questions!
Do you service bicycles?
Yes! We are able to repair any bicycle, tandem or recumbent (excepting electric bikes and scooters not purchased from us). We can assess your bike(s) at no cost and our professional mechanics will recommend service based on your bike’s needs. Please refer to our Services page for additional details and pricing.
Do you service bicycles not purchased from your shop?
Absolutely! In most cases, we are able to repair bicycles, unicycles, tandems and recumbents, regardless of where they were purchased.* Please refer to our Services page for additional details and pricing.
*excludes electric bike brands that we do not distribute
Do you service electric bicycles?
We can service electric bike brands that we are dealers for such as Aventon, Velotric, Cannondale, and Giant (as well as various types of electric trike brands we carry). Due to safety concerns, we do not service electric bicycles brands that are not dealers for. For more information, give us a call at 614-478-7777.
Can you convert regular bikes or trikes to electric?
We offer electric conversations on many brands of trikes. For pricing and more information, give us a call at 614-478-7777!
Do you fix flat bicycle tires?
Absolutely! We can typically fix your flat in under 1 business day (sometimes on the spot). Most of our bicycle inner tubes are $10.99 and up—for us to install one is $14 and up (depending on type of wheel and bike or trike).
Can you fix a flat tire on a wheelchair or stroller?
Yes, in most cases we can fix flats on wheelchairs and strollers; feel free to bring your wheelchair or stroller in and we will give you a complementary evaluation. In most cases, we’re able to fix the flat in under 1 business day!
Do you offer next day service for bicycles that need tune-ups or repairs on short notice?
We do. We offer a 3-Day Rush for an additional $25 and a Next Day Rush for an additional $35. Please let us know the nature of the situation and we will do our best to help you!
Do you assemble bicycles?
Yes! We assemble bicycles. For pricing and more information, see our Services page.
Do you ship and/or package bicycles?
Yes! We pack and ship bikes and we can also receive, unpack and reassemble bikes! Just give us a call for pricing and more information at 614-478-7777.
Do you rent bicycles?
We rent select bicycles and trikes. Give us a call for availability and pricing at 614-478-7777.
What bicycle brands do you sell?
We carry traditional bicycle brands like Giant, Liv, and Cannondale, electric bike brands like Aventon, Cannondale, and Giant and a large selection of both electric and non-electric recumbent bicycle brands including ICE, Catrike, Trident Trikes and TerraTrike. We also offer fantastic BMX brands like Verde and DK! For current availability of specific bicycle models, give us a call at 614-478-7777.
If I buy a Cannondale bike through Cannondale’s website and it is assembled at your store, do I still get 1 Year of Free Tune-Ups?
No, bikes purchased through Cannondale’s website and assembled at our store do not receive our 1 Year of Free Tune-Ups, 10% off all accessories for 30 days, or 20% off tune-ups during the off-season as they have not been purchased through Bicycle One. We recommend calling us to confirm our current inventory on your bike of choice as we often have it already in-stock and can still offer our promotions on bikes directly purchased through our store.
What discounts do you offer?
We offer a 10% Military Discount* on non-sale accessories and services. Just show us your Military ID and we’ll set you up. Thank you for your service!
We offer a 10% Pelotonia Discount* for all registered 2024 Pelotonia riders from registration open date (typically in January) to fundraising end date (typically in October). Just let us know what your rider ID is and you’ll save 10% on all non-sale accessories and service.
*Valid on accessories and services $150 and under
Do you buy used bicycles or accept trade-ins?
Yes! We buy used bicycles and/or accept trade-ins on a case-by-case basis. Call us for more information and for what type of bikes we are currently looking for. To estimate your bike’s value, go to www.bicyclebluebook.com/value-guide/.
What are your layaway/financing options?
We offer both 60 Day Layaway and 6 Months Same-As-Cash financing! If you are interested in a bicycle and want to put it in layaway, 20% down will hold the bike for 60 days— if you change your mind at any time, your deposit(s) are completely refundable or transferable. Our 6 Months Same-As-Cash financing is powered through Synchrony financial and is available for purchases above $500 to those who qualify.
Do you deliver?
We offer delivery and/or pick-up on a case-by-case basis. For pricing and additional information, give us a call at 614-478-7777.
Do you do group rides?
We are going to resume our Wednesday night GRIN Food Drive Group Ride in the spring! Information about our group rides can be found here: https://bicycleone.com/community-involvement/