FAQ

What are your hours?

We are open from 10 A.M. to 7 P.M. on all weekdays and 10 A.M. to 5 P.M. on Saturdays. We are closed on Sundays. Shop closings for holidays, special circumstances and any changes in hours will be posted on both our website and social media accounts. If you are ever unsure of our hours, feel free to check them via our website, Facebook page, Google page, Yelp page, or by giving us a good old fashioned phone call ūüôā

Where are you located?

We are located in Olde Gahanna at 82 Mill Street. If you know where the Creekside development is, we are right across the street from Pigskin Brewing Company.

Do you service bicycles?

Yes! We are able to repair most all bicycles, unicycles, tandems and recumbents.  We can assess your bike(s) at no cost and will recommend what we think needs addressed. Please refer to our  Services page for additional details and pricing.

Do you service bicycles that have not been purchased from your shop?

Absolutely! In most cases, we are able to repair bicycles, unicycles, tandems and recumbents, regardless of where they were purchased. Please refer to our  Services page for additional details and pricing.

Do you fix flat bicycle tires?

Absolutely! We can typically fix your flat in under 1 business day. Most of our bicycle inner tubes are $7.99 and for us to install it is $9.99.

Can you fix a flat tire on a wheelchair or stroller? 

Yes, in most cases we can fix flats on wheelchairs and strollers; feel free to bring your wheelchair or stroller in and we will give you a complementary evaluation. In most cases, we’re able to fix the flat in under 1 business day!

Do you schedule bicycle repairs or can you take walk-ins?

At the moment, we are accepting walk-in repairs. So feel free to just stop by and we can give you a free estimate on any work that the bike may need and quote you a turn-around time. We can also schedule repairs in advance if that works better for you. Repairs can be scheduled by calling us via phone at (614)478-7777 or in person at our shop.

Do you offer next day service for bicycles that need tune-ups or repairs on short notice?

We do. We offer a 3-Day Rush for an additional $10 and a Next Day Rush for an additional $20. Please let us know the nature of the situation and we will do our best to help you!

Do you assemble bicycles?

Yes! We assemble bicycles. For pricing and more information, see our Services page.

Do you ship and/or package bicycles?

Yes and yes! We pack and ship bikes and we can also receive, unpack and reassemble bikes! Just give us a call for pricing and more information! (614) 478-7777

Do you rent bicycles?

Yes, on occasion we do rent bicycles, tandems, and recumbents. Give us a call for pricing and more! (614) 478-7777

What bicycle brands do you sell?

We carry traditional bicycle brands like Cannondale and Raleigh, electric bike brands like Populo, and a large selection of recumbent bicycle brands including ICE, Catrike, TerraTrike, and Bacchetta. We also offer fantastic BMX brands like Verde, DK, and more! If you are curious what specific bicycle models we have in stock, just give us a call at (614)478-7777.

What discounts do you offer?

We off a ¬†5%¬†Multiple Bike Discount for couples, families, and groups of 2 or more who are purchasing bicycles at the same time. We offer a 5% discount off all non-sale bicycles; if one of the bikes being purchased is on sale and the other isn’t, we will still discount the non-sale bicycle 5%.

We offer a 10% Military Discount on non-sale accessories and services¬†for all veterans and active service members of the United States Military. Just show us your Military ID and we’ll set you up!

We offer a ¬†5% or 10% Pelotonia Discount for all registered 2016 Pelotonia riders. Just let us know what your rider ID is and you’ll save 10% on all non-sale accessories and 5% off all non-sale bicycles!

Do you buy used bicycles or accept trade-ins?

Due to limited floor space, we are not able to buy used bicycles or accept trade-ins;  however, you can sell your old bike using either Craigslist (wisely) or trying to sell on ebay. You can usually get more monetarily out of your bike if you sell it on your own.

What are your layaway/financing options?

We offer both 90 Day Layaway and 6 Months Same-As-Cash financing! If you are interested in a bicycle and want to put it in layaway, 20% down will hold the bike for 90 days- if you change your mind at any time, your deposit(s) are completely refundable or transferable. Our 6 Months Same-As-Cash financing is powered through Synchrony financial and is available for purchases above $500 to those who qualify.

Do you deliver?

Yes, we can deliver on occasion. For pricing and additional information on delivery, please give us a call (614)478-7777.

Do you do group rides?

Yes we do! Information on our group rides can be found here: http://bicycleone.com/community-involvement/

 

Have a question that’s not listed? Just give us a call at (614)478-7777!